Troubleshooting

Accessories

• Foot Pedal is Not Connecting
• Battery Lifespan

Scanner Performance

• Scanning Duration
• Wireless Signal

Scanner Not Connecting to the Mobile Device

• Location Services and Location Permissions
• Internet Requirements
• Wi-Fi Direct Network Not Shown in Device's Wi-Fi Settings
• Found "X" scanner(s) not belonging to your institution

Contacting Clarius Support

• Submitting Logs
• Getting Technical Support
• Locating Scanner and Accessory Serial Numbers

Clarius Cloud

• Exams Not Uploading to Clarius Cloud