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  1. Clarius Support
  2. Troubleshooting

Troubleshooting

Accessories

  • Foot Pedal is Not Connecting
  • Battery Lifespan

Scanner Performance

  • Scanner Power up, Notifications and Factory Reset
  • Scanning Duration
  • Wireless Signal

Scanner Not Connecting to the Mobile Device

  • Which Wi-Fi Should I Use?
  • Location Services and Location Permissions
  • Internet Requirements
  • Switching to Wi-Fi Direct Manually
  • Wi-Fi Direct Network Not Shown in Device's Wi-Fi Settings
  • Found "X" scanner(s) not belonging to your institution

Contacting Clarius Support

  • Submitting Logs
  • Getting Technical Support
  • Locating Scanner and Accessory Serial Numbers

Clarius Cloud

  • Exams Not Uploading to Clarius Cloud

Can’t find the answer you need? Let us know how we can help.

Submit Ticket

Contact Support 24/7 for help with your scanner or software.

Create Ticket

Call Us

Call and leave a message. We’ll respond within 1 business day.

North America: 1-866-657-9243, Option 1
Global: +1-778-800-9975, Option 1

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