Troubleshooting

Scanner Performance

• App Not Capturing Images or Cineloops
• Scanner Heating Up
• Signal Bar Color Indicator

Scanner Not Connecting to the Mobile Device

• Location Services and Location Permissions
• Refreshing App Certificates Every 90 Days
• Resetting the Scanner's Wi-Fi Direct Network
• Samsung Tablet Connectivity
• Wi-Fi Direct Network Not Shown in Device's Wi-Fi Settings
• Found "X" scanner(s) not belonging to your institution

Contacting Clarius Support

• Submitting Logs to Clarius Support
• Getting Technical Support
• Locating Scanner and Accessory Serial Numbers

Clarius Cloud

• Exams Not Uploading to Clarius Cloud