If a problem arises, log submission can quickly help determine the root cause and remedy. User logs do not contain any personal or patient information.
App and Scanner Log Submission
- Make sure you are connected to a secured internet connection.
- Tap the 3 horizontal lines on the top left corner
- Tap on Support and then Submit Logs.
- Wait until the message "Logs successfully submitted" appears before leaving the page.
DICOM Log Submission
- Make sure you are connected to a secured internet connection
- Tap the 3 horizontal lines on the top left corner
- Tap on Settings and then select DICOM Server Settings
- At the bottom left corner, tap on Logs
- Tap Start Capturing Logs
- Attempt to resubmit an exam again to the DICOM server. If issues persist, go back to the DICOM Server Settings > Logs. In this page, detailed information will be shown regarding the recent submission attempt
iOS Crash Log
To determine specific issues that may occur on iOS, follow the steps below to send iOS crash logs:
- On the iOS device, navigate to device's Settings > Privacy > Analytics & Improvements > Analytics Data.
- Scroll through this list to find entries beginning with `Clarius` (the list is alphabetical)
- Tap the most recent row
- Tap the share icon at the top right
- Email it to Clarius Support team and include to mention if you have an existing ticket with a Clarius agent.